Applying User-Centered Design in the Electronic Health Record (EHR) to Facilitate Patient-Centered Care in Oncology

Publication Year: 2020
Contributing Organisation: Memorial Sloan Kettering Cancer Center
Authors: Chelsea L. Michael, Haley Mittelstaedt, and Yuxiao Chen
Learning Themes: Digital Health

Patient-centered care is a key component of quality health care. In 2001, the Institute of Medicine (IOM) called for care that aligns with and adapts to “individual patient preferences, needs and values”. Patient-centered care also promotes meaningful conversations between patients and providers and improves relationships between the patient and care team. Building communication and inter-personal skills among health care professionals is essential to patient-centered care initiatives; however, such initiatives can also leverage the electronic health record (EHR) to help support the delivery of patient-centered care.

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