HCD has a unique ability to bring new ideas to entrenched problems, integrate multiple stakeholder perspectives, and bring in a strong human lens. Differences between conventional evaluation approaches and the inherent fluidity that is required for HCD and adaptive implementation invariably makes it challenging for practitioners to think about how to best evaluate HCD or adaptive programs.
In this webinar, A360, Itad and PSI explore the project phase one process evaluation and share reflections on their findings, challenges and opportunities for evaluating HCD programs.
Over the last few years, HCD approaches have been used to design and pilot interventions to global health challenges such as HIV. On December 8, 2021, the HCDExchange Community of Practice came together for a webinar that focused on three of such interventions with the aim of sharing the similarities and differences across projects, challenges and push-back against the HCD approach, partnership and stakeholder management and how to scale the projects further.
The Beyond Bias project is a multi-disciplinary collaboration to design and test scalable innovative solutions to address provider bias toward serving youth ages 15-24 with family planning services in Burkina Faso, Pakistan, and Tanzania. It brings together a combination of expertise in AYSRH and evidence with human-centered design, behavioral economics and segmentation and analysis.
HCD may appear to be a fuzzy process and the best mind set one should have is to be explorative, curious and open minded. Seek to empathize and understand the real needs. Fall in love with problem – not the solution. Also, experiment continuously through rapid prototyping (test – fail / win – learn – test again). Lastly, collaboration is important. Talking to and involving a broad number of users and stakeholders is important as it allows you to bake-in scalability by making the solution “fit for purpose” to other entities to adopt.
In generating insights it is important that we are able to differentiate between the facts and the root problem.