Location: Nairobi, Kenya (location is flexible with a possibility to work remotely)
Position Category: Local hire, paid in country
Posting Date: 05/03/2021
Deadline Date: 05/14/2021
The concept of the HCDExchange emerged in 2018 when the Bill & Melinda Gates Foundation, William & Flora Hewlett Foundation, and Children’s Investment Fund Foundation funded a convening to bring together people and organizations working at the intersection of human-centered design (HCD) and adolescent sexual and reproductive health (ASRH). Participants identified areas of potential collaboration and shared learning, most importantly those involved started to see themselves as a community with a shared agenda.
Fast forward to 2021: Currently, HCDExchange catalyzes the expansion of an emergent community of practice, generating evidence about what works and providing a focal point for learning, partnership and co-creation. In collaboration with a Youth Leadership Hub, an Advisory Committee, and several Working Groups, the HCDExchange Secretariat advances an ambitious learning agenda, curates and promotes resources, and nurtures a community of practice that supports designers, program implementers, advocates, researchers, evaluators, government officials, and funders.
The HCDExchange offers a great opportunity to work with a dedicated community of people and organizations to generate learning and evidence to better understand how HCD can improve ASRH programming, partnerships and outcomes.
HCDExchange is committed to practicing meaningful youth engagement, with a focus on Sub-Saharan Africa and South Asia. Learn more about the HCDExchange »
To implement HCDExchange, JSI Research & Training Institute, Inc. (JSI) — the HCDExchange grant holder — is partnering with inSupply Health Ltd., an East African health advisory firm pioneering innovative approaches for improving health. Under the direction of the HCDExchange Project Director, the Senior Program Manager (SPM) is responsible for planning, team management and performance oversight that is aimed at achieving the HCDExchange’s mission and objectives with a focus on quality assurance and compliance as well as creativity, collaboration and camaraderie. He/she/they will manage and execute HCDExchange’s work plan, supervise and support a cross-cultural and geographically distributed team, and develop or refine processes and practices that boost efficiency, facilitate collaboration, and honor differences. The SPM will also oversee and track operations and results-based management, coordinate work between implementing partners, harmonize priorities and resources, and ensure the delivery of timely and high-quality outputs and activities for the HCDExchange Secretariat’s three workstreams:
- Driving Learning — Driving learning through a research and learning agenda for the HCD+ASRH field and a set of prioritized areas/questions which the HCDExchange will address through in-depth learning mechanisms and community engagement and collaboration.
- Building Community — Expanding our Community of Practice and ensuring that we have a robust communications strategy that links both learning and community building and honors commitments to building networks and collaboration.
- Program Management & MEL — Project operations and financial management, organizational and funder compliance, ensuring that we properly track and report on key metrics.
The SPM will dedicate 100% of their work program to the HCDExchange, reporting to the Project Director and working within the JSI Center for Health Information, Monitoring and Evaluation (CHIME), regardless of their geographic location.
The current base for HCDExchange is Nairobi, hosted within the offices of inSupply Health. However, the SPM can work remotely. The location of this position is flexible — with the caveat that working hours must privilege Sub-Saharan Africa and South Asian time zones. The SPM may travel internationally up to 30% of the time (post pandemic).
Project management and quality assurance
- Lead implementation of the project workplan and ensure that outputs and activities meet funder and community quality standards and are delivered on schedule and on budget.
- Continue to translate the HCDExchange strategy and Results Framework into operational plans, employing metrics and targets that are linked with community and learning goals.
- Support knowledge management, learning, and adaptive management across the HCDExchange internal teams and community of practice, working with the program MEL Lead.
- Oversee project staff, contractors, volunteers, and sub-awardees. Help Secretariat team members refine, operationalize, coordinate, and document/visualize Objectives and Key Results (OKRs) via work plan and tasks (using Airtable Planning & Practices Database). Establish ‘story of the week’ and help facilitate regular HCDExchange heartbeats and monthly retrospectives — all-team meetings to prioritize, coordinate, and reflect on work.
- Provide day-to-day management and supervision of Secretariat team members directly involved in the production of HCDExchange activities and/or outputs, including supervising and supporting performance, and acting as an interface with the Project Director and the Finance & Operations Manager.
- Identify accomplishments, risks, and critical issues that need leadership and/or team consideration and decision(s).
- Working with the MEL Lead, refine the MEL strategy and ensure timely and high quality reporting to funders and community stakeholders through the HCDExchange Dashboard, periodic MEL activities and annual reporting.
- Manage support to the HCDExchange Secretariat from relevant JSI and inSupply home office technical, operational and communication teams and staff. Ensure coordination and alignment of external communication through JSI and inSupply channels.
Team culture, communication, and collaboration
- Facilitate effective, regular, and productive team communication, collaboration, and coordination, fostering an organized, inclusive and positive work environment for team members located in Nairobi, Accra, Mumbai, New Delhi, and Washington DC.
- Create opportunities to provide feedback and coaching to ensure that the team maintains peak creativity and performance. This includes help determining priorities, setting boundaries, and identifying risks to work-life balance.
- Foster a cohesive, human-centered team culture. Help diverse team members and stakeholders listen, understand, respect, and empathize with each other.
Infrastructure, finance, and operations
- Based on a solid understanding of JSI and inSupply Health policies and procedures, monitor and oversee execution of HCDExchange infrastructure, processes, and practices, including quality assurance, recruiting, financial management, and compliance. Ensure compliance with funder requirements, especially with regards to safeguarding, child protection, copyright and licensing, and data privacy and security.
- Working with the management team and the Finance & Operations team, responsible for monitoring the project’s financial health, reviewing budget reports and burn rate analyses; communicating implications with decision-makers, and providing recommendations to resolve any outstanding issues.
- Review and approve vendor invoices, coordinating with other line managers, as needed. Ensure that invoices are well documented and in compliance with JSI and inSupply Health standards, as relevant.
- Oversee the recruitment of staff and vendors. Facilitate the development of memoranda of understanding, awards, or contracts with partners and sub-grantees.
Support the management team to position HCDExchange for the future
- Support HCDExchange-funder relations. Help plan and produce regular communications, dashboards, and meetings. Ensure the timely submission of deliverables and reports.
- Support the preparation and delivery of a smooth and successful Annual Program Review (APR) process in August, 2021.
- Work with the management team and Advisory Committee to articulate and demonstrate HCDExchange key results and value propositions in order to secure additional partners and funds.
- If necessary, support major HCDExchange transitions.
Education: This position requires a Master’s degree or higher in public health, international development, business or public administration, or a social science such as communications. This may include an advanced degree in another health- or management-related field.
Experience: Ten to fifteen years of experience managing complex international projects and teams in/for low- and middle-income countries.
- Proven experience of managing teams to achieve results and outcomes. This involves performance management, working collaboratively with senior colleagues, peers and supervisors, and working effectively across a range of technical and operational areas to ensure strategic priorities are met and delivered.
- Demonstrated leadership skills, including the ability to manage and support staff, consultants, advisors, and partners from different cultures and time zones.
- Strong initiative and self-motivation, comfortable managing multiple activities simultaneously across geographic regions and using remote communication techniques.
- Ability to work well with people at all levels and across functional areas. Team player skilled at developing processes, building consensus, clarifying expectations, and facilitating decision-making across a diverse group of stakeholders.
- Demonstrated project, budget, and resource management experience.
- Strong attention to detail and excellent written and oral communication skills.
- Strong technology skills — the candidate must have the ability to quickly learn and use different software and apps, such as Airtable, Slack, Discourse, Google Suite, etc.
- Ability to undertake international travel, depending on the evolution of the Covid-19 pandemic.
- Interested in hiring a local citizen from sub-Saharan Africa; East African strongly preferred
- Prior experience leading or managing project(s) of similar scope, scale, and complexity.
- Familiarity with public health, HCD, and ASRH — and especially nuances around rights, gender, safeguarding, and ethics.
- Strong visual communication and presentation skills.
- Prior experience working with the Bill & Melinda Gates Foundation, Children’s Investment Fund Foundation, or the William & Flora Hewlett Foundation. Experience working for or with JSI is a plus as well.
- Understanding of teamwork and collaboration practices that bolster team effectiveness and health. This includes setting OKRs and Purpose-Outcomes-Process (POP) meeting models; using digital kanban or agile project management approaches; facilitating heartbeats, retrospectives, and appreciations; seeking to understand and empathize with others; and working open to build trust and empower others.
Languages: Professional proficiency in English required. French strongly desired. Other language skills are a plus.
Salary commensurate with experience.
Interested candidates should submit their resumes and cover letters online by 05/14/2021.