Learnings from this project can be used to more effectively de-medicalize and destigmatize products across the entire HIV continuum of care, as well as other diseases. Focusing on the entire user journey, from end-to-end, can help countries, partners, and donors design more appropriate, relevant, and accessible products and processes that enhance uptake and adoption, leading to better health outcomes. Whenever possible, future projects and programs should seek to incorporate HCD lessons and insights from previous work to improve scale but also ensure that local needs and specific populations are tailored to.
In this conversation Rachael speaks about her experience as a new human-centred designer, how to initiate conversations around ASRH and how collaboration between Community-Based Organisations and Human-Centred Designers is integral to unpacking ASRH solutions to the end user.
HCD may appear to be a fuzzy process and the best mind set one should have is to be explorative, curious and open minded. Seek to empathize and understand the real needs. Fall in love with problem – not the solution. Also, experiment continuously through rapid prototyping (test – fail / win – learn – test again). Lastly, collaboration is important. Talking to and involving a broad number of users and stakeholders is important as it allows you to bake-in scalability by making the solution “fit for purpose” to other entities to adopt.
In this conversation, Miranda shares moments where she’s felt proud of her work in ASRH, what to do in instances where you encounter misinformation and what got her to start working with adolescent girls and young women in the first place
I think human-centred design gives you thee opportunity to have a deeper understanding and reflection of the target audience. So through research and the synthesis of the insights you’ve gathered, along with your own reflection based on the understanding of the target audience you can identify the design opportunities that really resonate with them. This process really brings out the magic of how the solution you come up with, can really resonate well with the target audience.
In the first season we speak with guests from Kenya, India, Ivory Coast, Cameroon and Ethiopia. We get to hear about how they started working in the ASRH field, what motivates them, how they use HCD in their work and how they think we can design programmes that can serve adolescents and youth better.
I am very proud to contribute to the construction of a ‘Youth-Powered Design Toolkit’ for GRS, preparing templates, guidance, and tools for the phases of the HCD process. I have organised existing tools, contributed new content, and prepared guidance for end users of the toolkit, GRS & partner organisation staff. The toolkit will aid in formalising the HCD process for GRS teams, and will be accompanied by HCD workshops that I will facilitate in the next month or so.
This year, the HCDExchange set out to honour International Youth Day all month long instead of just August 12 which is marked as International Youth Day. We are closing out the month by celebrating six young change makers who are making huge impacts in the sexual reproductive health of adolescents in their community.
Join us for a series of interactive design workshops that have been designed to explore how to use human-centered design (HCD) and design-thinking to improve your awareness, access and advocacy work for the AYSRHR agenda.
What I learned from this experience was that planning is important, but you also have to plan for mitigation strategies. You have to have a backup plan for all the ‘what if’s’ that can happen, which is a thing I learned in YLabs. Before we went to the field we had a mitigation strategy meeting where we asked – what happens when people don’t show up?